FREQUENTLY ASKED QUESTIONS
24Trains.tv is an online streaming platform. We curate and collect the best magazines, videos, books, documentaries, series and travel reports on trains and make sure that train aficionados worldwide can see them on their smartphone, tablet, laptop and (smart) TV.
You can watch 24Trains.tv via your laptop, PC, tablet and smartphone as long as they are connected to the internet. On your TV, you have access via Chromecast and Apple Airplay.
As a first-time user, you can try out 24Trains.tv 2 weeks for free. We ask you to make a verification payment of € 0,02 to activate the trial period. This will be used to verify the validity of the payment method.
If you are satisfied, you don’t have to do anything: the subscription will be automatically renewed. You can also cancel quite easily online at any moment. If you cancel within the 14-day trial period, you will have access until the end of the trial period free of charge.
On 24Trains.tv you can view and read videos, movies, magazines, DVDs and books via online streaming. Streaming is playing files without having to save them first. This means that you don’t have to wait until the video has been downloaded. You can start watching right away.
For viewing, you can use any type of internet connection. We stream via a so-called adaptive stream. This means that our service takes your active internet connection into account and adapts the quality of the broadcast accordingly. Thanks to this system, you will always watch our content in the highest quality possible. The speed and bandwidth of your internet connection can affect your viewing experience.
You can watch 24Trains.tv anywhere in the world on your laptop, PC, tablet and smartphone as long as they are connected to the internet. On your TV, you have access via Chromecast and Apple Airplay.
We don’t broadcast via mainstream TV providers. You can, however, connect your PC or laptop to your television or enjoy 24Trains.tv on your TV via Chromecast and AirPlay.
All videos will stay available on our service for the duration of the contract period with the relevant content provider. The selection available through our online streaming service is continuously being updated. As long as your subscription is active, you can watch everything, as often as you like.
No, we are an online streaming service. This means that you can watch everything, but are not able to save or download anything.
It is possible that your favorite train-related subject or trip is not available on our platform yet.
Every day, our team is busy acquiring and developing new content. Your monthly contribution enables us to continuously expand the content of 24Trains.tv.
Any suggestions for our program selection? Please let us know via the contact form.
On 24Trains.tv you can cancel your subscription at any time. Log in to 24Trains.tv and go to your profile page by clicking on your name in the top right corner, then select “profile” from the drop-down menu. Next to the renewal date you can click the “unsubscribe” button.
Cancel within trial period?
If you cancel within the trial period, your subscription will be terminated at the end of this trial period, after which you will not be charged any fee.
24Trains.TV accept the most commonly used payment methods such as iDEAL and credit cards. Our payment transactions are operated via Adyen, a world-renowned payment provider. If you choose to stay on as a subscriber, the fees will be automatically withdrawn on a monthly basis.
24Trains.tv will keep you up to date about new programs via our social media outlets and newsletter. Subscribe here to our newsletter.
You can watch 24Trains.tv on one device at a time. You can log in from any location that is connected to the internet and play our videos. Our service remembers where you left off in the video, so you can continue watching at your leisure from any location.
“To activate full-screen mode, click on the full-screen icon (two arrows pointing outward/an uninterrupted square) in the bottom right corner of the video player. If this doesn’t work, you may perhaps have to update your internet browser.
To leave full-screen mode, click on the ‘exit full screen’ icon (two arrows pointing to each other) in the video player or press either the Esc or F11 button. “
If you want to log in to 24Trains.tv, go to 24Trains.tv in your browser or open the application on your tablet or smartphone and click on the ‘login’ button in the top right corner. Fill in your email address and password and click ‘OK’.
You can change your password on your profile page. Go to your profile page by logging in and clicking on your name in the top right corner, then select “profile” from the drop-down menu. On this page you will find the “Change Password” button; click on it to change your password.
You can log out by clicking on your profile name in the top right corner. A dropdown menu will appear, in which you click on ‘Logout’.
If you fill out the contact form, we will get in touch with you as soon as possible.
24trains.tv, Zipcode 381, 1200 AA Hilversum
24Trains.tv is available in German, Dutch and English. Select the country’s flag for your preferred option.